Data Deletion Request

Last updated: November 2026

This page explains how to request deletion of the personal data KOLIFU holds about you, and how we handle such requests. KOLIFU ("we", "us") operates this website and the customer messaging channels listed below on behalf of Guangzhou Nice Biotechnology.

1. What data we hold about you

• Instagram Direct messages you send to our business account @kolifu_aesthetic — the text of your messages and any photos or voice notes you attach.
• Facebook Messenger conversations you start with our KOLIFU page.
• WhatsApp conversations you start with our business number.
• Contact details and inquiry content you submit through our website forms, including your name, company, email address, phone number, country and the content of your message.
• Basic technical information such as browser type, pages visited and referral source, used only to understand aggregate visitor behaviour.

2. How to request deletion

1. Send an email to info@kolifu.com with the subject line "Data deletion request".
2. In the message, tell us which channel or channels your data is in (Instagram, Facebook Messenger, WhatsApp, or this website) and the email address, phone number, or Instagram username we would have on file for you.
3. We will verify that the request comes from the person the data belongs to, and then permanently delete the relevant data from our systems.
4. We will confirm the deletion to you in writing. Unless there is a reason we are legally required to keep a record (see section 4), we complete deletions within 30 days of receiving your request.

If you would like to see the data we hold about you before asking us to delete it, ask us for a copy and we will provide it.

3. How to delete your data yourself

• Instagram — you can delete messages you have sent from the conversation itself, and you can request deletion of your Instagram account and its data through Meta's Account Privacy and Information settings.
• Facebook Messenger — you can remove a conversation from your own inbox at any time, and manage your data through Meta's account settings.
• WhatsApp — you can delete a chat from your own phone at any time.

Please note that if you delete your Instagram account or withdraw consent for our messaging channels, our app stops receiving your messages, and the data already collected can only be removed by sending us a request as described in section 2.

4. What we cannot delete

• Records we are legally obliged to keep, such as invoices and transaction records for completed orders. These are retained only for the period required by law, are not used for marketing, and are not visible in our messaging tools.
• Aggregated and anonymised usage statistics that cannot be linked back to you.

5. Where your data is stored

Your data is stored on servers we operate ourselves. We use a small number of service providers for email and message delivery, under confidentiality obligations. We do not sell your personal information, and we do not share it with third parties for their own purposes.

6. Contact us

If you have a data deletion request or any question about this page, contact us at:
Email: info@kolifu.com
Phone: +1 555 318 0651
QingYuan, GuangDong, China